Frequently Asked Questions

Q: When will my order get shipped?

A: We will process all orders in 3 to 5 days after the order is placed. The delivery time, depending on the address and the shipping method you chosen, is between 2 - 28 business days. 

Q: Is it safe to buy from VGNORE website?

A: Yes. We use a 256-bit secure server so it is safe to say you are as protected as you would be shopping from big companies like Amazon or Walmart. Your data and privacy are a 100% safe.

Q: Do you have real humans answering your customer service emails?

A: Yes. Our customer service agents are real people and they have received a very extensive training so that they can solve any situation. Our goal is to answer every email within 48 hours and we succeed 99.99% of the time!

Note: Certain high risk areas are taking strict measures against covid 19. Therefore, support will be provided via email. Order processing and delivery times will also increase due to suppliers limitations world wide.

Q:  How are shipping costs calculated?

 Shipping costs are calculated based on the shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Q: What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.

Q: What is your Return and Refund Policy? 

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Q: TRACKING INFORMATION 

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Q: WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.